Dispute Resolution, Disciplinary Proceedings & Case Studies – CPD courses

Dispute Resolution, Disciplinary Proceedings & Case Studies– CPD Courses

 CPD Courses Synopsis: This core CPD course is about the CEA’s dispute resolution schemes.  The approved centres for dispute resolution will be introduced, the fees chargeable by each centre and the mechanics involved.  Disciplinary proceedings for salespersons who breach the Code of Ethics and Professional Client Care (CEPCC) will be discussed too. In addition, case studies of misconduct will be discussed to serve as a reminder to all on what to look out for in their practice.

Credit Hours: 2 core CPD Hours for the mandatory CPD scheme

Venue: Training Room at 490 Lorong 6 Toa Payoh, #06-11 HDB Hub (Take lift from Biz 3 building, Lift Lobby 2) – click here to see map

CPD Courses Fees:

Price for C&H agency – $35 plus GST

Price for other agency – $45 plus GST

CPD Course Objectives:

Participants will have a good knowledge and understanding of the following:

  1. CEA’s Dispute Resolution Schemes for clients and estate agents to use to resolve disputes.
    2. Mediation and Arbitration Centres approved by CEA.
    3. Mediation and Arbitration fees to be paid.
    4. The conduct of Disciplinary Proceedings when estate agents or salesperson are charged.
    5. Relevant Case Studies.

Target Audience: Salespersons

Core Category Classification: C3 Practice related knowledge and issues
Level of Course: Level 1

Serial Number: C3L1S0498

Speaker’s Profile:

Mr. Chris KohPicture3

Advanced Certificate in Training and Assessment (ACTA) Certified Trainer

Mr Koh is the Director and Key Executive Officer of Chris International. As a veteran in the real estate industry with more than 23 years experience, Mr Koh’s views and comments are regularly quoted in the media.

Mr Koh has conducted many real estate related courses, sales training programs and corporate boot camps. He is also a certified profiling-trainer, fully-equipped with the knowledge to help participants understand people around them better.

Proficient in addressing both large assemblies and small groups, Mr Koh has conducted talks for organizations such as the Republic of Singapore Air Force, AXA Life Insurance Singapore Pte Ltd, Great Eastern Life Assurance Company Limited, Standard Chartered Bank and many more. Mr Koh is also currently a CPD and RES trainer for the Institute of Estate Agents.

How to Register:

To register for the core CPD courses, please select which agency you belong to and then click Add to Cart.

CPD Course: Dispute Resolution, Disciplinary Proceedings & Case Studies

    • 2 core CPD hours for the mandatory core CPD courses scheme
    • Class: NIL
    • Price for C&H agency: $35.00 plus GST
    • Price for other agency: $45.00 plus GST

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Last Updated: 09 Sep 2016