Mr. Fong Teck Leong

Achievement/Professional Skills and Past and Current Experiences:

Technical and results-driven leader with expertise in implementing large-scale projects to operationalize work processes involving development and optimization of SOPs and incorporating automations. Diverse experience spanning multiple industries, at MNCs, government agencies and tech startups. Highly skilled in combining the use of technology, operational excellence design and strong people skills to run scaled operations and contact centers covering scope of customer service, sales onboarding, delivery fulfilment, collections, and field service operations. Passionate about pivoting into the Training and Adult Education sector, where my leadership and project management skills can be employed to drive organizational learning and development. Earned Service Excellence Champion of the Year award for solid leadership as Assistant Director in HP. Leadership of key customer digital transformation projects contributed to the company winning The Straits Times Best Customer Service award in Aug 2022.