This course will focus on communication techniques and how to recognise the different behaviours of customers you face. You will learn the basics of the D.I.S.C behavioural styles as well as how you can identify the behavioural style of the customer you are working with. It is important to know that different communication methods/ techniques are needed for each behavioural profile in order to achieve the best outcome. Case studies will also be used to help you better understand how to execute what is learnt in real life.

Learning outcome:

• Ability to analyze your customers and approach them with the most suitable communication method.
• Understanding the needs of your clients based on their behavioral needs.
• Learn effective email writing techniques.

*2 credits (Generic) for C&H Agents*
*2 credits (Generic) for non C&H Agents are subjected to Estate Agency KEO approval*