General duty to clients and public
6.-(1) Estate agents and salespersons shall render professional and conscientious service to their clients and shall act with honesty, fidelity and integrity. CPD courses.
(2) Sub-paragraph (1) means, among other things, that estate agents and salespersons –
(a) must act according to the instructions of the client and protect and
promote the interests of the client, unaffected by the interests of the estate
agent, salesperson or any other person;
(b) must not mislead the client or provide any false information or
misrepresent any relevant law or fact to the client;
(c) must keep the client informed of any material or relevant development
or issue in respect of the property of the client;
(d) must not withhold any relevant fact or information from the client; and
(e) must not act against the interests of the client in any manner, including
collaborating in any form or manner with any other person.
(3) In the conduct of estate agency work on behalf of the client, the estate agent or salesperson must act ethically, honestly, fairly and in a reasonable manner towards all other persons. CPD courses.
(4) Sub-paragraph (3) means, among other things, that estate agents and salespersons –
(a) must not collaborate with or induce or attempt to induce the client or
any other person to engage in illegal, dishonest or unethical practices;
(b) must not overstate or convey a false impression of any relevant
information; and
(c) must not mislead or provide any false information or misrepresent
any relevant law or fact.
Not to bring discredit or disrepute to real estate industry – CPD courses
7.-(1) Estate agents and salespersons shall not do anything that may bring discredit or disrepute to the estate agency trade or industry. CPD courses.
(2) Sub-paragraph (1) means, among other things, that estate agents and
salespersons –
(a) must not do anything that may be fraudulent, dishonest, deceitful or
misleading;
(b) must not engage in touting; and
(c) must not use threatening or harassing tactics or apply unreasonable or
improper pressure.
(3) Any opinion that is rendered by an estate agent or a salesperson to the
client or any other person shall be justifiable by reference to verifiable facts and
shall be given with strict professional integrity, objectivity and courtesy. CPD courses.
(4) Estate agents and salespersons must not solicit for the payment of any
reward, commission or fee from any person who did not engage their services.
Source: Code of Ethics and Professional Client Care (CEPCC)
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