*G4 – Communication*

This CPD course will cover the following points: –

1. Introduction – What is an Objection?
2. Reframe Objections
3. How to tackle Objections
4. Provide Solutions to Objections
5. Tackle Common Non-Price related Objections (Seller & Buyer’s Perspective)
6. Price related Objections (Seller & Buyer’s Perspective)
7. Reflections

Expected Learning Outcomes:

• Differentiate ‘objections’ from ‘rejections’
• Help customers resolve the issue(s) blocking them from making a purchase decision
• Improve client relationships

*2 credits (Generic) for C&H Agents*
*2 credits (Generic) for non C&H Agents are subjected to Estate Agency KEO approval*

Please take note:
• Email notification from Zoom will be sent within 2 working days upon online registration. A unique zoom link will be emailed to you and this link should not be shared with others.
• Participants can join the CPD courses from PC, Mac, Linux, iOS or Android by clicking the join link.
• A reminder email from Zoom and a separate email with course notes from C&H will be sent before the class starts.
• You are encouraged to log in 15 minutes prior to the course start time to avoid any connection issues and to check on your audio and video.
• With effect from 1st July 2022, participants of online CPD courses will be required to turn on their video cameras, showing their faces in real-time throughout the course session. Participants who are unable to do so will not be accorded with CPD credits.
• Photographs or snapshots of the online course sessions with faces of all participants will be taken for CEA audit inspections.
• Attendance will be denied if log in is more than 15 minutes after the actual course start time.
• At the end of the class, you are required to complete a Post Course Evaluation Form (by scanning QR code) before receiving the e-certificate.